Shipping & returns

Shipping Policy 

Avino is committed to deliver the customer’s order accurately, in good condition, and always on time promised by the website.

1. Shipping rates & costs

We offer free shipping for all products ordered through our site, if customer’s delivery location falls under the serviceable city/town and the pin code.

2. Shipping Methods 

We uses various courier services depends on number of orders and pin code availability. Mostly we use Bluedart, FedEx, Delhivery, and Xpressbees.

3. Time Duration in Delivery 

After the order has been placed, we take 1-2 working days to dispatch the order and handover it to courier partners. The courier partners takes 3-7 working days to deliver the product. Depends on the distance between our warehouse (Laxmi Nagar, Delhi) to your location. 

Note: Our logistics department works on all working days of week (Monday to Saturday), excluding public holidays.

Return & Refunds

How do I cancel an item purchased on Avino?

In very rare cases that any product you have ordered from us is not received in good condition, is damaged or defective, or if the product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately lodge a complaint on our customer helpline number +91 9311127159 or write a mail to us at customercarer@avino.co.in. 

• Please do not accept delivery of any item if you notice any apparent damage or deep damage. Please contact customer support if you open the packaging and discover that the item is damaged.
• For more details, please get in touch with us on our customer care number or write to us at customercare@avino.co.in
• Products purchased at discount or during sale can not be cancelled.

Return & Refunds:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

• All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
• Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
• Refund will be initiated via NEFT, cash or by the way payment was originally made.
• Depending on the orders, the processing charges might be deducted.

Eligibility of Return

The product return period is 7 days from the day of delivery for all products.

• Damaged: In an unlikely event that any product ordered is not received in good condition and is damaged beyond repair.
• Difference: In case the item delivered to you is different from the original item ordered( wrong SKU)
• If the product quality is mismatched with the description provided on the product page.
• Please provide us with the images of the damaged product, and packaging of the product within 48 hours of the delivery to process your return request.